Refund and Returns Policy
Effective Date: December 3, 2024

At CoverReassure, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the following terms carefully.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • Return requests must be made within 30 days from the date of purchase.
  • You must provide proof of purchase such as the order number, receipt, or email confirmation.
  • The product must not be marked as final sale, non-returnable, or personalized at the time of purchase.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale or non-returnable
  • Products that have been opened, used, or altered after delivery

3. How to Request a Return or Refund

If you are eligible for a return or refund, please follow these steps:

  1. Contact Us: To initiate the return or refund process, please reach out to our customer service team:
  2. Return Authorization: We will send you a return authorization number and instructions on how to return the item.
  3. Return Shipping: You are responsible for the return shipping costs, unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service for your return.
  4. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 5-7 business days.

4. Refunds

Refunds will be issued to the original method of payment. Please note that it may take several days for the refund to appear in your account, depending on your payment provider.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will provide a prepaid return shipping label for the return of damaged items and issue a full refund or send a replacement at no additional cost.

6. Exchanges

We do not offer direct exchanges. If you would like a different size, color, or product, please return the item and place a new order.

7. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us using the details below:

This policy is designed to ensure your satisfaction with every purchase. We appreciate your business and are here to assist you with any questions or concerns!