Sales Policy
Effective Date: December 3, 2024
At CoverReassure, we strive to offer you the best shopping experience and high-quality products. This Sales Policy outlines the terms and conditions that govern your purchases from our website. By making a purchase, you agree to abide by these terms and conditions.
1. Product Availability
We make every effort to ensure that the products listed on our website are available for purchase. However, due to stock levels and demand fluctuations, some products may be temporarily out of stock or unavailable. If a product you ordered is unavailable, we will notify you by email and offer one of the following options:
- A suitable replacement product of equal or greater value.
- A backorder with an estimated shipping date.
- A full refund if the product is out of stock for an extended period.
2. Pricing and Payment
- Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, shipping, or handling fees. These will be calculated during the checkout process based on your shipping address.
- Payment Methods: We accept a variety of secure payment methods, including but not limited to:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal and other online payment methods (if available)
- Other payment options as may be added in the future
Note: You authorize CoverReassure to process your payment using your selected method. If your payment cannot be processed for any reason, your order will be cancelled.
3. Order Confirmation
Once your order is placed, you will receive an order confirmation email with details of your purchase. This confirmation does not signify that the order has been shipped but indicates that we have received your order. A separate email will notify you when your order has been processed and shipped.
4. Shipping and Delivery
- Shipping Methods: We offer a variety of shipping options. Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Processing Time: Orders are generally processed and shipped within 1-3 business days from the time of purchase. Please note that processing times may vary depending on stock availability and order volume.
- Delivery Time: Delivery times depend on the shipping method selected and the destination address. You will receive a tracking number once your order has shipped.
5. Sales Tax
Sales tax is charged based on the shipping address and in accordance with applicable state and local laws. The applicable tax rate will be automatically calculated during the checkout process.
6. Returns and Exchanges
For information on how to return or exchange products, please refer to our Refund and Return Policy, which can be found on our website. Please note that certain products may be non-returnable, including items marked as final sale.
7. Order Cancellations
We work hard to process orders quickly, and once an order is confirmed, it cannot be modified. If you need to cancel your order, please contact us immediately at [email protected]. If your order has not yet been processed or shipped, we will make every effort to accommodate your cancellation request.
8. Customer Service
If you have any questions or need assistance with your order, please do not hesitate to contact our customer service team:
- Email: [email protected]
- Phone: (760) 373-2959
We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible.
By shopping with CoverReassure, you agree to the terms of this Sales Policy. We reserve the right to modify or update this policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.